Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at m.ossama.mansour@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at m.ossama.mansour@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at m.ossama.mansour@gmail.com.

Refund & Return Policy — LAYERED

Thank you for shopping with LAYERED. Because our products are made-to-order using 3D printing, our policy differs slightly from standard retail returns. Please read below before placing your order.

Custom & Made-to-Order Items

Most of our products are 3D printed specifically for your order once it's placed. Because of this, we are unable to accept returns or offer refunds for:

- Change of mind
- Incorrect size/color/design chosen by the customer at checkout (please double check your selections before ordering)
- Orders that have already entered production

Defects & Damage

We stand behind the quality of our prints. If your item arrives defective, damaged, or significantly different from what you ordered, we will offer a free reprint or full refund. To qualify:

- Contact us within 3 days of delivery
- Include your order number and clear photos of the issue
- Do not use or attempt to repair the item before contacting us

Once approved, we'll either reprint and reship the item at no extra cost, or issue a refund to your original payment method within 7–10 business days.

Wrong Item Received

If we made an error and shipped the wrong item, let us know within 3 days of delivery, and we'll cover return shipping and send the correct item free of charge, or refund you in full if you'd prefer.

Order Cancellations

Orders can be cancelled or modified free of charge only if production has not yet started. Once your item is in the print queue, it can no longer be cancelled or changed, as materials are cut/allocated specifically for your order.

Late or Missing Refunds

Once a refund is approved, please allow 7–10 business days for it to appear, depending on your bank or payment provider. If it's been longer, contact us, and we'll look into it.

For any refund, return, or order issue, reach out to us at +20 155 019 2365.